Product Warranty

PRODUCT WARRANTY

1. Warranty Period

• Standard products supplied by Techrom Industry Solutions SRL are covered by a 12-month warranty, calculated from the date of invoice issuance.
• Custom-made / special execution products are covered by a 6-month warranty from the invoice date.
• The warranty period shall not be extended or renewed following repairs or replacements.

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2. Warranty Conditions

The warranty is valid only if the products are used and maintained properly, in accordance with:

• technical instructions
• specified operating parameters
• intended industrial use

The warranty applies exclusively to manufacturing or material defects.

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3. Warranty Exclusions

The warranty shall not apply in the following situations:

• improper or non-compliant use
• incorrect installation or inadequate electrical connections
• poor electrical contacts (loose wires, burned connectors, improper contact)
• incorrect power supply (overvoltage, lack of grounding, incorrect voltage)
• operation without proper working medium or insufficient level (water, oil, etc.)
• poor quality of working medium (hard water, impurities, corrosive substances, scale deposits)
• lack of periodic maintenance
• mechanical shocks, corrosion, rust, or aggressive chemical environments
• unauthorized interventions, modifications, or repairs

Examples not covered by warranty:

• heater damage caused by operation without water
• failures caused by limescale deposits
• defects resulting from improper installation
• failures caused by loose or faulty electrical connections

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4. Limitation of Liability

• The warranty covers exclusively the repair or replacement of the defective product
• Techrom Industry Solutions SRL shall not be liable for:
  • indirect or consequential damages
  • commercial losses
  • production downtime or operational costs

All products are intended for industrial use and must be operated by qualified personnel.

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5. Legal Basis

This warranty policy complies with applicable Romanian and European legislation:

• Emergency Ordinance no. 140/2021 on the sale of goods and associated warranties
• Romanian Civil Code (art. 1707–1716 regarding liability for defects)
• Directive (EU) 2019/771 on the sale of goods

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6. Warranty Claim Procedure

To submit a warranty claim:

• the claim must be submitted in writing
• the invoice must be provided
• the defective product must be sent to the seller for technical evaluation

After technical inspection:

• the product will be repaired or replaced if the defect is confirmed to be covered by warranty